At OnlineTaxShop Store, we are committed to delivering only the highest quality merchandise ON TIME and ACCURATELY. We understand however, that unforeseen situations may occur and you may wish to return merchandise back to OnlineTaxShop Store. Please note that different product lines have different requirements, so we ask that you review the following policies in order to make this process go as smoothly and quickly as possible.
Unused merchandise, in sellable condition, not meeting your satisfaction may be returned in its original or equal quality packaging within 30 days of the receipt of your order.
If you require a return due to our error or a manufacturer’s error such as a duplicate order, duplicate item or an incorrect item, we will pay any return shipping costs and no restocking fee will apply. If a duplicate order or product is not reported, you will be billed for it.
If for any other reason, an item is being returned after 30 days, you will be required to pay the cost of return shipping and a restocking fee.
Most items will be subject to a 15% restocking fee.
To request a return, just follow these easy steps:
Submit a request to BigTaxDeal Store within 30 days of shipment to request an authorization number. Product returned without authorization, additional items not part of the original authorization, or products arriving in an unsellable condition will not be eligible for credit and products will not be shipped back to the customer.
Repack items in the original shipping carton.
Include a copy of your packing list, invoice and details about what you are returning.
Include order and PO numbers for proper credit.
While we take extra care in ensuring that products arrive in excellent condition, occasional damage during shipment can occur. It is your responsibility to fully inspect your merchandise when it is delivered:
You are responsible for inspecting your merchandise when it is delivered. If there is excessive damage or the shipment is incorrect, you should refuse the shipment, locate your order number and contact customer care at firstname.lastname@example.org.
If you signed for your order and later find that you have a problem with damage or an incorrect shipment, you must contact us within 5 days of receipt. If you wait beyond this period to inform us, we cannot be held responsible for damages or incorrect shipments and you will not receive credit.
Important Tips for receiving your order
Count your cartons and sign only for those received. If you experience a shortage, note it on your packing slip and call our Customer Care Advocates.
Occasionally, delivery drivers do not allow enough time for you to inspect the shipment, or the order is delivered while you are not there. If the driver does not allow time for inspection of the shipment, it should be signed for, by you or a designee, noting “damaged” on the bill of lading.
Immediately inspect for external and internal/concealed damage. If you notice damage, keep merchandise and shipping cartons and notify Customer Care within 48 hours after you have received your shipment (Carriers will not honor claims if it has been more than 48 hours since your shipment has been received).
Locate your packing list.
Open “mixed” cartons, being careful to prevent discarding smaller items or hardware along with packing materials.
Record any errors on the packing list and contact Customer Care at email@example.com with discrepancies.